After waiting this sort of very long time for the hot line of consoles to launch, having a busted system out of the box could be a real disappointment. Fortunately, Xbox One purchasers who’re experiencing any problems, particularly the grinding disc drive issue taking drugs on lots of YouTube videos, wouldn’t have to attend long to come again inside the action. Microsoft is using their advance return system to permit gamers to receive a console ahead of shipping back a broken system for service.
Regarding the disc issue, Microsoft issued the next statement to GameSpot:
“The issue is affecting an awfully small collection of Xbox One customers. We’re working directly with those affected to get a replacement console to them once possible through our advance exchange program. Rest assured, we’re caring for our customers.
Customers give you the chance for us to send a replacement console instantly without waiting until they’ve returned their old one. This suggests a customer only has to attend a question of days, in preference to weeks to come again up and running.”
For anyone experiencing any issues with their console, whether its hardware or service related, Microsoft recommends right here steps:
- Talking to a live customer service person who can call you back if you happen to do not want to wait
- Xbox.com for support pages and forums
- On Twitter with @XboxSupport
- Using Help and diagnostics at the console by saying “Xbox Help”
Like the PlayStation 4, the Xbox One launch has gone smoothly with relatively few customers reporting issues that keep them from enjoying their new game systems. However, it’s a must to remember that, since both the Xbox One and PlayStation 4 have sold over 1 million units , a controversy with just 1% represents over 10,000 consoles. Studies have indicated previously that, for private electronics, the typical failure rate for many products within 2 years is around 15%.